Call Center Operations
As one of the titles in the American Productivity a Quality Center's Passport to Success series, Call Center Operations: A Guide for Your Journey to Best-Practice Processes provides readers with a comprehensive understanding of what it takes to achieve successful call center operations. Based on years of research into the practices of leading organizations--and supported by examples of best practices and tips from actual practitioners - this book will guide readers in their own call center efforts. - AmazonBased on years of research into the practices of leading organizations--and supported by examples of best practices and tips from actual practitioners - this book will guide readers in their own call center efforts. - Amazon
| Title | : | Call Center Operations |
| Author | : | Becki Hack, Peggy Newton, Trip Wyckoff |
| Publisher | : | Espionage Press - 2000 |
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